Best of Brighton & Sussex Cottages Limited ("the Company") acts as a booking agent on behalf of the homeowner. Once the Company has issued the holiday confirmation, the contract is between you, the holidaymaker ("you", "the client") and the owner of the property you have booked.
Should a confirmed property be removed from the Company’s portfolio prior to your holiday by the owner (possible sale of property, use by owner, long let taken, property repairs), the Company will offer, whenever possible, another home of similar standards or a total money refund. The Company shall not incur any further liability for damages or consequential loss; or for cancellation due to circumstances beyond the company’s control, including war or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or any other cause.
Holiday Cancellation Insurance
Should you be compelled to cancel your holiday, please inform the Company immediately. We retain all monies paid unless we manage to let the property out again for the dates you had booked. If and when we manage to re-let the property, your money will be refunded, minus a £25 cancellation fee.
In your and our best interests we suggest you take out Holiday Cancellation Insurance. There are many options available which will cover you for a wide range of reasons and so we would recommend that once you have booked your holiday you contact the relevant insurers to make sure that your holiday payment is not at risk
You agree to keep the holiday home in its entirety clean and in good order, as it was handed to you at the start of your holiday. You also agree to compensate the property owner for any breakages incurred during your holiday or excess cleaning charges incurred. These will be accounted for in writing and deducted from the damage deposit you have paid. It is also requested that all keys are left in the property upon departure so there is no need to have them re-cut at your expense. You also agree not to cause noise disturbance to the neighbours between the hours of 10pm and 8am.
Should any problems arise with regards to the holiday home (e.g.: heating, electricity, water) then you must try to resolve them with the Company or the caretaker/owner during your stay at the property. If these cannot be resolved on the spot with the homeowner/keyholder then the company will undertake to help resolve the problems. Care is taken to ensure that all properties comply with Health and Safety Regulations and all owners are requested to confirm this on a yearly basis. The Company will not be able to resolve any problems that you inform us about after you have returned from your holiday if you have not reported them to us when they occur.
The persons occupying the holiday home should not differ from those entered on the booking form. Should an extra person wish to come, please notify the Company, which will have complete discretion in the matter. An additional charge may be levied for extra people.
The owner of the holiday home or his/her representative should be allowed any reasonable access to the property during the holiday tenancy by appointment, except in case of emergency.
You may only bring pets agreed at the time of booking and as mentioned in the booking form. They must be well behaved and never left unattended in the property. Pets are not permitted on any furniture in the property and it is suggested that you bring their own bedding. Pets must be on an approved flea control treatment and proof of this must be sent with the final payment of the booking.
A completed Booking Form and a deposit of £200 per week booked secures your booking. Payment of the balance of the holiday rental and the damage deposit should be made at the latest 4 weeks before the start of your holiday. Unless instructed otherwise, we will take this payment automatically from the same card that was used to take the booking deposit, plus the relevant transaction fee. Please ensure that there are sufficient funds in the account to cover this payment. For clients paying by cheque, payment is required one month before the start of the booking. Failure to pay by the due date could lead to holiday cancellation with loss of deposit.
A representative of the Company has personally inspected each holiday home and care is taken to ensure that the properties are equipped as described in the individual full page descriptions. Most of the properties are owners’ second homes and the owner may therefore choose to alter furniture or equipment as necessary. As we are now a VisitBritain Quality Accredited Agency we have our own ’Key/Quality’ assessment and grading scheme. All properties have been assessed and given a grading of from One Key/Standard to Five Keys/De-Luxe.
Payment & Charges
Payments made online by credit or debit card will incur a transaction fee of 2.5% of the total charged. Payments by cheque, bank transfer or credit/charge card. Visa/Mastercard/Access/American Express/Maestro and Solo cards are accepted. If payments are made in other currencies the normal exchange rates/bank commission costs apply and you will be credited with the net sum received into the Company account. Transfer into our bank account can be arranged, but please ensure that all commission charges are covered by you as we will only credit you with what the Company receives into its bank account. Bank details available by request.
Refund of damage deposit
Please note that we cannot refund on "swipe only" cards. For these we will be sending you a cheque or making a bank transfer. If you request us to make a bank transfer to an account held abroad all bank charges will be deducted from the amount due to you.
Termination of tenancy
The Company and Owners reserve the right to terminate the tenancy if any of the above conditions are not observed or the behaviour of the tenant is prejudicial to the property or its neighbours.
We would like to take the liberty of stating again the importance of leaving all keys in the property upon departure, as failure to do so will incur a deduction from your damage deposit. Likewise, please leave the property that you are renting in a clean and tidy state (as you will have found it). We hope you will enjoy your stay in Sussex and we would not want that spoilt by having to make deductions from your damage/cleaning deposit. Thank you.