We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
Brunswick Cottage - June 2018
“It would be better if emails you sent out, the reply address was a group mailbox as I replied to an email and then received a telephone call to ask me for the same information, as my reply email had gone to a personal email box and the person was not in!”