We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
Cobblers Cottage - September 2017
“The only thing to let it down is not knowing when i will get my £200.00 deposit back which i am still waiting for.”
We normally wait a couple of days to refund the security deposit until after we have heard from the housekeepers that everything at the property is okay. Your security deposit has now been refunded and we hope that you enjoyed your stay!
I received a call directly as soon as i sent my review in and i had my answer straight away. Thanks very much to Suzanne - a brilliant job done. Will be back next year .
Brunswick Mews - June 2017
“Excellent service from Best of Brighton, from the original booking, and all communication, to the meeting on day of arrival for keys etc. We have booked many holidays with Best of Brighton and will certainly do so again, would recommend the Company without hesitation.”